Cancellation & Refund Policy

Last updated:30.07.2026

This Cancellation & Refund Policy applies to all purchases made through The AI Portrait Atelier by Ralf.
The AI Portrait Atelier by Ralf offers personalised AI-assisted business and personal brand portrait experiences. Each gallery is created individually based on the client’s uploaded photos, selected visual directions, brand information and the final curation made by Ralf.
Because this is a personalized digital creative service, cancellations, refunds and withdrawal requests are handled according to the stage of the creative process.

1. Nature of the service
The AI Portrait Atelier by Ralf does not sell physical products that can be returned.
The service includes personalised digital creative work, AI-assisted portrait creation, artistic direction, image selection, refinement and final curation.
The final images are digital, AI-assisted creative portraits created specifically for each client.

2. Right of withdrawal
If you are a consumer purchasing online, you may have a legal right to withdraw from the purchase within 14 days, unless an exception applies.
You may request cancellation before the creative process begins.
However, because this is a personalized digital service, once the creative process has started with your agreement, the right to a full refund may be limited.

3. When the creative process begins
The creative process begins after:
Payment has been completed;
The portrait form has been submitted;
The required photos and materials have been uploaded;
The client has confirmed the required consent statements.
Once these steps are completed, The AI Portrait Atelier by Ralf may begin creating, selecting and curating the client’s AI-assisted portrait gallery.

4. Cancellations before the creative process begins
If you change your mind before the creative process has started, you may contact us at info@photoartbyralf.com to request a cancellation.
If no creative work has begun, a refund may be issued, minus any non-refundable payment processing fees charged by third-party payment providers, where applicable.

5. Cancellations after the creative process begins
Once the creative process has started, the service becomes personalised to you, your photos, your selected visual directions and your brand information.At this stage, payments are non-refundable, except where required by applicable law.
This is because time, creative direction, AI-assisted generation, selection and curation work have already begun.

6. Delivered digital galleries
Once the final digital gallery has been delivered, refunds are not available for change of mind, personal preference or a change in brand direction after delivery.
The final portraits are artistic, AI-assisted interpretations based on your uploaded photos, selected visual directions and the final curation made by Ralf.
The examples shown on the website are used as visual references and inspiration. They are not fixed templates or guaranteed exact outcomes.

7. Edits and Creative Refresh
Each experience includes one edit, as described on the website.
One edit may include minor refinements to the final gallery or selected images. It does not include a complete recreation of the gallery, changing all selected visual directions or creating a completely new concept after delivery.
The Signature Personal Brand AI experience also includes one Creative Refresh for one selected visual direction.
Creative Refresh means one additional creative refinement for one selected visual direction. It does not mean recreating the full gallery.

8. Unsuitable uploaded photos
The quality, clarity and variety of your uploaded photos may influence the final AI-assisted results.
If the uploaded photos are not suitable, we may request additional images before starting or continuing the creative process.
If the client does not provide the required additional materials, the order may be placed on hold until the necessary materials are received.
Failure to provide suitable photos or requested information after payment does not automatically qualify the order for a refund.

9. Hybrid Brand Portrait Experience
The Hybrid Brand Portrait Experience includes first a focused studio portrait session in Bucharest and then AI-assisted brand imagery.
If you need to reschedule your studio session, please contact us as soon as possible.
Rescheduling may be possible depending on availability.
Late cancellations, no-shows or repeated rescheduling may result in the loss of the session fee or may require a new booking fee, unless otherwise agreed in writing.
Makeup and hair are not included in the Hybrid Brand Portrait Experience unless explicitly agreed separately.

10. Technical errors or duplicate payments
If you were charged twice by mistake or if there was a clear technical payment error, please contact us at info@photoartbyralf.com. Verified duplicate payments or incorrect charges will be refunded.

11. How to request a cancellation or refund
To request a cancellation or refund, please contact:
info@photoartbyralf.com
Please include:
Your full name
The email used for the order
The selected experience
The payment date
The reason for your request
We will review your request and respond as soon as possible.

12. Contact
For questions regarding this Cancellation & Refund Policy, please contact:
Company name: RALF STUDIO SRL
Registration number:J40/24649/21.12.2023
VAT number:RO49327260
Registered address: LIPSCANI 79, BUCHAREST
Email: INFO@PHOTOARTBYRALF.COM

Made on
Tilda